This Portal is
the property of Change Healthcare. All rights are
reserved. Any copying, transmission or other publication or other unauthorized use
of the contents hereof is strictly prohibited.
Provider Registration Portal is made available by Change Healthcare
as a platform for exchange of claim information by and between health care providers
(“Providers”) and healthcare claim payors (“Payors”),
and for the registration by Providers to receive claim payments to a payment account
designated by the Provider through use of this Portal (the “Payment Account”). These
terms and conditions govern your use of this Provider Registration Portal (the "Portal").
You should carefully read these terms and conditions (the “Terms”) before you use
the Portal. By using the Portal, you agree to be bound by these terms and conditions.
and communications to, from, and through this Portal, even if done with the use
of a secure Internet browser, may be read or intercepted by third parties. Each
user of this Portal agrees that Change Healthcare will not be held liable should such an interception
You agree to use
the Portal in accordance with these Terms. We may need to change these Terms from
time to time, in which case we will post the revised Terms of Portal on this website.
By continuing to use the Portal after we post any such changes, you accept the Terms
of Use, as modified.
The Portal is designed
for the use of Providers and Payors for the purpose
of exchanging information and facilitating payments by Payors
to Providers. Any other access, use, or reproduction
of the Portal or any information obtained in or through the Portal is strictly prohibited.
You may not access
or use the Portal unless you are an authorized representative of a Provider or a
Payor. You must
be eighteen (18) years of age or older to use the Portal.
It is a condition
of your use of the Portal that you do not:
Restrict or inhibit
any other user from using and enjoying the Portal.
Post or transmit
any unlawful, threatening, abusive, libelous, defamatory, obscene, vulgar, pornographic,
profane or indecent information of any kind, including without limitation any transmissions
constituting or encouraging conduct that would constitute a criminal offense, give
rise to civil liability or otherwise violate any local, state, national or international
Post or transmit
any information, software or other material which violates or infringes upon the
rights of others, including material which is an invasion of privacy or publicity
rights or which is protected by copyright, trademark or other proprietary right,
or derivative works with respect thereto, without first obtaining permission from
the owner or right holder.
Post or transmit
any information, software or other material which contains a virus or other harmful
Post or transmit
any information, software or other material which contains advertising.
Language: Personal attacks, slurs, and profanity in your messages are forbidden
and may lead to your banishment from use of the Portal.
You are responsible
for any and all information you make available or transmit through the Portal. You represent and warrant that the Payment
Account information you provide to us is accurate and that the Payment Account is
an account owned by the applicable Provider under the Federal Tax Identification
Number of such Provider. You authorize and
direct Providers to remit to the Payment Account all payments that may be due or
payable to you by the Provider.
You must supply
us with accurate registration information including:
- email address
phone and fax numbers
- prompt notification
of any changes in your registration information.
You authorize us
to contact you and your staff from time to time regarding your use of the Services
and the Portal. It is your responsibility to notify us if your email address or
any other registration information changes. It is your responsibility to receive
all emails sent by us to the email address you provide, including setting your email
software to not “block” emails from us.
Access to the
1. User Identification.
Each Payer or Provider is responsible for identifying the members of its Staff who
are permitted to access and use the Portal, as described herein (the “Authorized
Users”). You agree to ensure that all Authorized User information provided to us
is accurate, current and complete, and to notify us promptly if any information
regarding Authorized Users changes.
2. Security. A
user identification name and password (collectively, an “ID”) are required to access
and use the Portal. You are responsible for maintaining the confidentiality of the
IDs assigned to Authorized Users, training your Authorized Users regarding proper
protection of the IDs and promptly informing us in writing if an ID or password
must be deactivated. You are responsible for any damages or losses incurred as a
result of your or your Authorized Users’ failure to maintain the IDs’ confidentiality,
and you agree that we shall have no responsibility for damages or losses in such
circumstances. You agree to immediately notify us of any security or privacy breach
relating to the use of the Portal, including but not limited to, any unauthorized
use of the IDs. We may terminate access to the Portal or any other services with
respect to any Authorized User for any reason related to security.
3. Your Responsibility.
You acknowledge that the Portal serves solely as a data exchange medium between
Providers and Payers, and that you are responsible for:
a. Proper data
entry and coding and submission of only valid data;
of detailed records of all information submitted and received; and
c. Notifying us
of and rectifying any inconsistent or incorrect data or payment submitted to or
received from or relating to data submitted through this Portal. You are responsible
for any acts or omissions of your employees and agents relating to your responsibilities,
including without limitation, data entry errors, and for damages incurred as a result
Information to be Transmitted.
Change Healthcare is authorized to electronically transmit to you, and you agree to accept, electronic
information related to payments made to you, and Change Healthcare may electronically transmit
payment funds to the account designated by you.
System Operations. You will, at
your own expense, provide and maintain the equipment, software, services (including
but not limited to auditing and archiving) and testing necessary to send and receive
transmissions effectively and reliably.
Proper Receipt. Transmissions shall
not be deemed to have been properly received, and shall not give rise to any obligation,
until accessible to you at your computer.
Garbled Transmissions. If any transmission
is received in an unintelligible or garbled form, you shall notify Change Healthcare (if identifiable
from the transmission) within one business day.
In the absence of such a notice, Change Healthcare’s records of the contents of such transmission
Test Period. For a mutually agreed
upon period of time prior to the sending of production transmissions, test transmissions
shall be transmitted and received for testing purposes.
Payments. Whenever Change Healthcare transmits
payment data to you, Change Healthcare will cause associated payment funds to be deposited electronically
in your designated bank account and be available for use no later than one (1) business
day following the date of transmission of the data records.
The daily Change Healthcare data file transmitted to you will be 100% in balance with the
amount of funds deposited into your designated bank account for the corresponding
Payment Reversals. Change Healthcare may reverse
any payments previously submitted by Change Healthcare to you.
Such reversals shall be included in the payment file and deducted from payments
remitted by Change Healthcare to you. Change Healthcare reserves the
right to reverse any payment at any time for any reason.
In the event that Change Healthcare is not able to off-set reversed payment from payment
funds remitted to you, you agree to pay the amount of the reversed payment to Change Healthcare
within ten (10) days of Change Healthcare’s request.
You will be accessing
or providing individually identifiable health information, or Protected Health Information
(“PHI”) (as that term is defined in the regulations promulgated pursuant to the
Health Insurance Portability and Accountability Act of 1996 (“HIPAA Regulations”),
as may be amended from time to time), through this Portal.
With respect to information accessed through this Portal that constitutes
PHI, you agree as follows:
Terms used in this Section but not otherwise defined in these Terms shall have those
meanings set forth in the HIPAA Regulations.
You agree not to use and/or disclose PHI accessed or obtained through this Portal
except as permitted under the HIPAA Regulations.
You agree to use reasonable safeguards to prevent
use or disclosure of PHI.
You will (1) implement administrative, physical, and technical safeguards that
reasonably and appropriately protect the confidentiality, integrity, and availability
of PHI that you create, receive, maintain, or transmit; (2) protect against any
reasonably anticipated threats or hazards to the security or integrity of such information;
protect against any reasonably anticipated uses or disclosures of such information
that are not permitted or required under the HIPAA Regulations; (4) ensure compliance
with this subpart by its workforce; and (5) ensure that any agent, including a subcontractor,
to whom you provide such information agrees to implement reasonable and appropriate
safeguards to protect it.
You agree to report to us any security incident of which you become aware.
The information posted on the Portal is provided "AS IS" without warranty
of any kind. We expressly disclaim any and all warranties of merchantability, fitness
for a particular purpose, and noninfringement.
In no event will we be liable in any way with regard to your use of such
Information. We are not responsible for the
amount of any payment or payment errors relating to any payments remitted by any
Payor to any Provider to the Payment Account.
Any issues or problems associated with any payments remitted by any Payor to the Payment Account must be addressed and resolved
exclusively by and between the applicable Payor and
the applicable Provider.
WE DO NOT WARRANT
THAT THE FUNCTIONS OR CONTENT CONTAINED IN THIS PORTAL WILL BE UNINTERRUPTED OR
ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS PORTAL OR THE SERVER THAT
MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE DO NOT WARRANT OR MAKE ANY REPRESENTATION REGARDING USE, OR THE RESULT
OF USE, OF THE CONTENT OF THIS PORTAL IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE. THE CONTENT MAY INCLUDE TECHNICAL INACCURACIES
OR TYPOGRAPHICAL ERRORS. YOU, AND NOT US,
ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT
OF ANY LOSS OR DAMAGE ARISING FROM THE USE OF THIS PORTAL OR ITS CONTENT.
WE MAKE NO WARRANTY THAT YOUR USE OF THE CONTENT WILL NOT INFRINGE THE RIGHTS
OF OTHERS AND WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ERRORS OR OMISSIONS IN
BY YOUR USE OF THE PORTAL, THAT YOUR USE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL
RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING, REPAIRS, OR
REPLACEMENT OF ANY EQUIPMENT, HARDWARE OR DATA YOU USE IN CONNECTION WITH YOUR USE
OF THE PORTAL AND THAT WE SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND RELATED TO
YOUR USE OR INABILITY TO USE THE PORTAL OR THE SERVICES OFFERED THROUGH THE PORTAL.
that we have no obligation to monitor the Portal or any information or material
posted or available on the Portal. However, we reserve the right at all times to
disclose any information as necessary to satisfy any law, regulation or governmental
request, to modify or alter any information or materials, or to refuse to post or
to remove any information or materials, in whole or in part, that we, in our sole
discretion, find to be objectionable or in violation of these Terms of Portal, or
if we, in our sole discretion, choose to take any such action for any reason or
We have the right
to suspend or terminate your use of the Portal and refuse any and all current or
future use of the Portal (or any portion thereof) at any time in our sole discretion.
Limitation of Liability
Under no circumstances, including, but not limited to, negligence, shall we, or
our subsidiaries or affiliates, be liable for any direct, indirect, incidental,
special or consequential damages that result from the use of, or the inability to
use, the Portal or any materials made available through the Portal.
You specifically acknowledge and agree that we are not liable for any defamatory,
offensive or illegal conduct of any user. If you are dissatisfied with any materials
or with any of the Terms, your sole and exclusive remedy is to discontinue using
You agree to defend,
indemnify and hold each of Change Healthcare, its subsidiaries, affiliates, officers, directors,
employees, agents, parents and licensors, harmless from any and all claims, demands,
liabilities, losses, damages, and/or expenses, including reasonable attorneys" and
expert witness fees arising out of or relating to (i)
the use of the Portal; (ii) any information, including but not limited to Payment
Account information, transmitted through or contributed to the Portal; (iii) information
accessed via the Portal; (iv) payments remitted to the Payment Account;
and/or (v) violation of these Terms by you, including, without limitation,
any breach of the representations and warranties made by you herein, any and all
claims arising from content or other materials posted onto the Portal by you, or
the infringement by you, of any proprietary rights or other rights of any person
Each user of any
content or materials posted or made available through the Portal agrees to release
and hold harmless Change Healthcare from and against any claims of such user relating to the quality,
utility, accuracy, or results obtained from its use of or reliance on such content
We may cancel or
terminate the Portal or any part of the Portal at any time without notice. In the
event of termination, you are no longer authorized to access the part of the Portal
affected by such cancellation or termination. The restrictions imposed on you with
respect to material downloaded from the Portal, and the disclaimers and limitations
of liabilities set forth in these Terms of Portal, shall survive.
constitutes the entire agreement between us and you with respect to the subject
matter contained in this agreement and supersedes all
previous and contemporaneous agreements, proposals and communications, written oral.
This agreement shall be governed by and construed in accordance with the laws of
the State of
without giving effect to any principles or conflicts of law. If any provision of
this agreement shall be unlawful, void or for any reason unenforceable, then that
provision shall be deemed severable from this agreement and shall not affect the
validity and enforceability of any remaining provisions.